Js.redirect.hp.com Showing Up On Your PC? Here’s Why

There are numerous misconceptions about the Js.redirect.hp.com domain, which is frequently encountered when checking cookies, outbound and inbound sites, and the history of previously visited websites. The aforementioned domain can also be seen for a few seconds after clicking on specific links before being redirected to the destination website.

Many people claim that Js.redirect.hp.com is a part of malware or is malware itself, but is this true? To learn this, we investigate the Js.redirect.hp.com domain to determine whether it is malicious and why it appears on your computer.

What We Know About Js.redirect.hp.com

First and foremost, while many believe the aforementioned domain is malware, we cannot confirm this. Based on the name alone, it is clearly a subdomain of HP.com, a large and well-known US-based technology company known for producing high-quality laptops, desktops, and printers. It seems unlikely that malware would be used under the company’s subdomain.

When we visit Js.redirect.hp.com, we are greeted with an HP Jumpstation text and a link to more information; given that the page has no design and is entirely HTML, this may cause some users to be skeptical. However, after conducting some research, we discovered that visiting the aforementioned page has no effect on the computer.

Clicking the link within it will take the browser to hpdjjs.com, a webpage with the same text and design of Js.redirect.hp.com which from the gibberish name alone may appear to be an untrustworthy website.


What Js.redirect.hp.com looks like on the browser

Nonetheless, no malicious actions have been reported in our test environment, indicating that there is no malware within the link Js.redirect.hp.com is pointing to, and from the looks of it, it appears to be an abandoned webpage with nothing more to it.

Not to mention, VirusTotal reported that the aforementioned domains are clear, with no security vendors flagging the URL as malicious. (Report 1; Report 2)

The reason for this is that no one is supposed to visit the Js.redirect.hp.com domain itself, as it is simply a domain with the actual URL of where a specific link will take you.

According to the numerous reports we’ve received about Js.redirect.hp.com, users encounter the domain when redirected to LastPass or when using an Adobe suite application. Users claim they are redirected to the Js.redirect.hp.com domain before reaching the intended page.

From our research, we can conclude that Js.redirect.hp.com serves as both a tracking domain and a redirect domain, redirecting users when they visit specific websites. The most conclusive evidence is that it only appears when you use an HP device, such as a computer or desktop.

Why Is js.redirect.hp.com Often Associated With Malware

Js.redirect.hp.com is clearly a legitimate website, so why is it so frequently misidentified as malware by many users? This is because when a user’s device is infected, they will look for suspicious domains in their browser history and connections to websites, and when the aforementioned domain appears, most people will assume it is the source of the malware or why their device was hacked.

This misconception leads users to believe that the unknown domain is at the root of the malware, which is not the case. While Js.redirect.hp.com is not malware, the possibility that malware is on the user’s computer remains, which means that if you read this and believe your computer is infected, it most likely is; although the said website is not the source of the problem, the malware infection persists.

To remove malware from your computer, please follow the steps below; however, if you believe your system is not infected with malware, you may skip the steps below.

How To Remove Malware From PC

Maintaining a malware-free computer is as easy as following these steps. To guarantee full removal, it is recommended to follow each step in order, as each one targets a different aspect of the browser malware.

Ghost Recommends These Steps

Step 1. Scan For Malware With HitmanPro

When it comes to potential malware threats, HitmanPro is the way to go. If you already have antivirus software installed, it is meant to work in tandem with it. If your standard antivirus program is unable to identify and remove malware, HitmanPro can assist.

All types of malware, including rootkits, trojans, viruses, worms, spyware, adware, rogue antivirus programs, and ransomware, can be detected and removed by this portable antimalware application.

Here’s how to use HitmanPro to scan and remove malware:

1. The first step is to go to the HitmanPro official download page. You can do that by clicking here.

2. Find the 64-bit or 32-bit version of the download page according to the specifications of your computer.

3. Download and launch the HitmanPro_x_.exe executable file.

4. After HitmanPro has opened, click the Next button to proceed.

5. Read the software’s terms and conditions carefully. If you agree, click Next once more.

6. After that, click Next again to save HitmanPro to your computer and make shortcuts for quick access.

7. After you finish the previous step, HitmanPro will scan for malware. This is something that happens solely during the initial launch. Open the tool and manually start a computer scan if you’d like to scan at a later time.

8. HitmanPro will show you a list of all the harmful threats found on your computer after the scan is finished. Now, you should action and delete the files via the Delete button, otherwise, if no threats were found, simply click close.

Following HitmanPro, we will switch to a browser-specific malware removal tool, which is ideal because it was created to remove viruses.

Step 2. Use AdwCleaner To Remove Malware From Browser

Malwarebytes AdwCleaner is a free tool that scans and removes unwanted software from your browser, including adware, spyware, Potentially Unwanted Programs (PUPs), browser hijackers, and other threats.

It’s an easy-to-use security tool that removes adware and malware from your computer. To use it, simply launch the scan, and the app will detect and remove adware, PUPs, toolbars, and hijacker applications.

Here’s how to use AdwCleaner to remove browser malware:

1. To download Malwarebytes AdwCleaner, go to the program’s official website and look for the Free Download button.
2. Launch the file after it has finished downloading. You can find it in the Downloads folder on your computer.
3. A Scan Now button will appear after AdwCleaner has started. Click on it to begin scanning.
4. Give the application time to finish scanning. A progress bar will show you how far along the scan is.
5. Once the scan is complete, Malwarebytes AdwCleaner will show you everything it detected.
6. Check the boxes corresponding to the detected threats you wish to quarantine. These are browser threats, adware, or other forms of unwanted software.
7. To move on to the removal phase, click the Next button.
8. A confirmation prompt will be displayed by Malwarebytes AdwCleaner. To proceed, click Continue.
9. Computer restart will be requested by Malwarebytes AdwCleaner once the removal is finished. To make sure the changes are saved, click on Restart now.

Now that you’ve used AdwCleaner to remove the malware from your browser, you should go ahead and remove all the settings that the malware had set for your browser before you start using it again.

Step 3. Reset The Browser To Default Settings

Doing a factory reset on a browser returns all of its settings to their original, installed state. When presented with malware threats, this is an important measure to take.

Cleaning up your browser involves carrying out tasks including deleting unwanted policies, and restoring the default settings for the homepage, new tab, and search engine.

For Google Chrome: Click the three dots in the upper right corner and select Settings and from the left sidebar, click Reset and Cleanup. From there, select Reset settings to their original values and click Reset.

For Mozilla Firefox: Visit the support website with your web browser and select the “Refresh Firefox” button. You can also click the three horizontal line menu on the upper-right corner, select Help then More Troubleshooting Information.

For Microsoft Edge: Click the three horizontal dots in the upper right corner, select Settings, open the left sidebar and scroll down to Reset settings, click it, and then choose Reset.

After resetting your default web browser, they should feel as if they were newly installed when you launch it. This is because all configurations have been restored to their original state.

Step 4. Flush DNS Cache And Reset The Hosts File

Your computer’s host file is essential because it allows your operating system to resolve domain names from IP addresses before contacting domain name servers.

The hosts file is basically what makes a website work for you when you go online. It can disrupt your network and connectivity if malware or unauthorized changes mess with it.

Checking and fixing the host file might be worth a try if the suspected virus is only affecting your computer’s web browser and not any other devices.

Here’s how to reset the hosts file:

1. Find Notepad and open it.
2. Copy and paste the given text into the document.

# Copyright (c) 1993-2009 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
#     rhino.acme.com          # source server
#     x.acme.com              # x client host

# localhost name resolution is handle within DNS itself.
#       localhost
#       ::1             localhost

6. Save the file as hosts on the desktop.
7. Exit Notepad.
8. Locate and open the following directory: %WinDir%\System32\Drivers\Etc
9. Rename the currently existing Hosts file to Hosts.old.
10. From the desktop, copy or relocate the newly created Hosts file to: %WinDir%\System32\Drivers\Etc

However, DNS caches can still contain malicious configurations and other such items, which can cause your computer to have connectivity and internet issues. To make sure they aren’t still saved in the system, you should clear the DNS cache in such cases.

Here’s how to flush the DNS cache:

1. Click on Start or the Windows key.
2. Type CMD and select Run as Administrator.
3. Type ipconfig /flushdns and hit enter.

You have successfully removed the potential virus from your system after resetting the hosts file to its default settings and clearing the DNS cache. We have successfully secured your computer and browser.

Tips To Keep Your Browser Safe

Last but not least, remember these things to make sure both your browser and computer are safe over time. Being well-informed is key when it comes to safeguarding oneself from potential online and cyber dangers.

Use an ad blocker to prevent malicious advertisements

There are a lot of ads on the internet. Most of them are harmless, but there are some that are malicious. These misleading advertisements tempt people to click, but once they do, they may be redirected to a website where they can download malware.

Websites that appear suspicious often contain such advertisements. We can’t tell you not to go to those sites, but we can tell you how to stay away from those ads. Here is where ad blockers come in handy.

To make sure you don’t accidentally click on ads, they block them from showing on the whole page. For extra security, install one of the many ad blockers available in the browser extension store.

Use A VPN To Browse The Internet Anonymously

Cybercriminals, digital marketers, and tech companies all want your personal information. You might want to think about getting a VPN (Virtual Private Network) app to help you stay anonymous online.

Ads and marketing can’t access your data or target you based on geography when you use this kind of tool to hide your location. Protect yourself from malicious software and viruses by using a VPN. It protects your real identity and the data you transmit while using a VPN by keeping your browsing history and IP address hidden.

Do Not Download Files From Unknown Sources

Stay away from file downloads from unknown sources; it’s a basic cybersecurity tip. Malware infections can be difficult to remove after opening attachments in emails from unknown senders or downloading files from websites owned by individuals you don’t know well.

Your best bet is to stay away from these files completely; that is, don’t open, click on, or download anything from these places. This will keep your device safe from malware and protect all of your files and login information.

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